Suggested Books
Communication and People Skills
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Suggested Books
Communication and People Skills
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This book can not only help you to be more aware of when to probe further about whether what someone says is inconsistent with what they may be feeling, but it also can help you be more aware of the messages you may be sending by your gestures, posture, etc. One of the things I like most about this book is that the author sets the expectation that you won't be able to know the "truth" based only on body language but that awareness of body language will help you to understand when you should be paying attention to other details of your interaction with someone. Anyone who works with people, especially in a customer-facing role, would benefit from reading this book.
If you work with or live with other people you should read this book. It is filled with information on understanding how communication gaps happen, and practical advice for resolving commuunications issues with other people. Most of the advice seems obvious, yet it if often the obvious that one needs to be reminded of. Among the extremely practical bits of information in the book is are dicussions of communication models (so that you can understand why communication might break down), and a chapter on how to write Service Level Agreements.
This book has lots of good information for technical people at all levels. This book even has some good work-style and problem solving ideas for non-technical people.
Everyone consults, according to Weinberg, and you'll
find lots of useful stuff here, whether you are a full time employee,
contract employee, or someone who is considering
consulting.
This book talks about how you can keep yourself
focused on doing the right things. The text and examples are geared
to consultants, but most everyone will find these "tools"
useful.
This book really made me think about my work, both day to day and career-wise. Covers practical approaches to improving culture, communication, and work environment. My favorite chapters were Avoiding Bad Working Environments and Working In a Poor Environment .
An excellent resource on how to approach issues at work and at home. Should be required reading for everyone who is part of a team or a relationship.
This is one of the "classic" books on
negotiation, and still worth a read. This book is worth
reading if you need to negotiate anything
(requirements, assignments, schedules) as part of your
job. It also has some insights that will help in personal
relationships.
This book builds on Getting to Yes . If you find yourself in having trouble making headway in negitiation situations, it is worth a read. But read Getting to Yes first.
An easy to read, entertaining book that illustrates quite clearly what some people never really learn: you need to know what the problem is before looking for a solution.